Terms and Conditions

Reservations / Confirmations

All on-line requests are acknowledged within 24 hours. This will be via email (if a valid email address has been provided).
If you do not receive notification within 24 hours, please contact me directly by phone. Your booking is only confirmed once payment is received.


I accept payments by cash, cheque (made payable to Douglas Caird), online and by card machine.
Payment must be received at time of booking (in person); at time of session, or within 3 working days when booking on-line. Places on workshops or training courses will not be held for you unless payment (or an agreed deposit) is received in advance.


At your first treatment appointment, you will be asked to give full details of your current and historic health, including medication and to sign a declaration to the effect of this information being full and accurate. You must also notify me before any further sessions of any changes to your health or medication.
None of the treatments I am qualified to work with, including Reflexology are diagnostic. Some of the treatments have contra-indications (health conditions which may require a specific treatment to be adapted or deem it unsuitable for you), and therefore it is of vital importance that you disclose your full medical state and history at the time of the treatment.
In relation to training courses and workshops, you must inform the teacher, prior to the start of the class/workshop, if you suffer from any injuries, medical conditions or have begun taking any medication (not declared at the time of registration).

Refunds & Exchanges

Cancellations for treatments where payment is to be made in person must be made within 24 hours, otherwise payment in full will be due.
Refunds will only be issued in the event of cancellation by me and will not be issued for situations outside my control.


I will not be held responsible for your personal belongings while on any premises used for treatments or training courses/workshops.

Privacy Notice (Data Processing)

Who we are and how we process your personal data:

Douglas Caird Intuitive Holistic Therapy complies with his obligations under the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes:

• To deliver the services that clients have requested;
• To contact those clients as necessary in accordance with the services they have requested;
• To contact clients via surveys to ascertain their opinions on the service they received from us;

• To maintain our own accounts and records.

N.B. In the event that our recorded data is utilised for research purposes, our own supervision or for the instruction or tuition of students, all such data will be sufficiently anonymised to the extent that individual clients cannot be identified. Should a client indicate that their data should not be used for these purposes, we would refrain from using that data.

Individual client data will never be passed to a third party without the express consent of the respective client, always provided that such confidentiality is neither inconsistent with the therapist’s own safety or that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement.

In accordance with my need to maintain the possibility of access to client data as a result of returning clients or those who may wish to lodge a complaint in respect of our professional services to either our professional body or our insurers (i.e. in all cases perhaps after a long period of time has elapsed), we retain client data for a minimum period of 7 years. For clients under the age of 18, data will be retained until their 25th birthday.

Our Lawful Basis for processing client personal data:

The client has given clear consent for me to process their personal data for a specific purpose. Further, the processing is necessary for both my client’s and my own legitimate interests.

Your rights and your personal data:

• Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

• The right to request a copy of your personal data which the Douglas Caird Intuitive Holistic Therapy holds about you;

• The right to request that Douglas Caird Intuitive Holistic Therapy corrects any personal data if it is found to be inaccurate or out of date;

• The right to request your personal data is erased where it is no longer necessary for Douglas Caird Intuitive Holistic Therapy to retain such data;

• The right to withdraw your consent to the processing at any time;

• The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [N.B. This only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means].

• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

• The right to object to the processing of personal data, (where applicable) [N.B. This only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]

• The right to lodge a complaint with the Information Commissioners Office (See below).

Complaints Notice:

The client has the right to complain to the Independent Commissioner’s Office (ICO) if they think there is a problem with the way we are handling their data
(see: https://ico.org.uk/concerns/handling/).

Douglas Caird